IndiaVillageArtAt a glance
| Situation | What we do | Tell us within |
|---|---|---|
| Arrived damaged, or wrong item sent | Free replacement or full refund | 48 hours of delivery |
| Changed your mind (ready-to-ship items) | Return accepted, refund of item price | 7 days of delivery |
| Made-to-order piece has a mistake against your approved proof | We remake it free | 48 hours of delivery |
| Changed your mind (made-to-order items) | Not returnable | — |
Damaged or wrong items
If your order arrives damaged, or isn’t what you ordered:
- Email contact@indiavillageart.com within 48 hours of delivery with your order number and photos of the item and the packaging.
- An unboxing video helps us settle courier claims quickly, so please record one if you can.
- Keep the item and packaging until we reply. We’ll either send a replacement (where the piece can be remade) or refund you in full, including shipping. You won’t pay anything to send it back.
Many of our paintings are one of a kind. If an original can’t be replaced, we’ll refund you in full.
Changed your mind? (ready-to-ship items)
You can return ready-to-ship paintings and gifts within 7 days of delivery if:
- the item is unused and in the condition you received it, with any certificate of authenticity; and
- it’s packed securely, ideally in the original packaging.
Email us first and we’ll share the return address. You arrange and pay for the return shipping, and we recommend a tracked service, since we can’t refund items lost on the way back. Once the item reaches us and we’ve checked it, we refund the item price. The original shipping charge isn’t refundable.
Made-to-order and personalised pieces
Personalised nameplates, portraits, sketches and other customised work are made specially for you, with your names and details, so we can’t resell them. That means we can’t accept change-of-mind returns on them.
To make sure you get exactly what you want:
- We send you a digital design proof before we start. Please check spellings, numbers and layout carefully.
- We start making your piece only after you approve the proof.
- If the finished piece doesn’t match your approved proof, for example a spelling we got wrong, we remake it free. Tell us within 48 hours of delivery.
- If it’s damaged in transit, the damaged-item process above applies.
Handmade pieces vary slightly. Brush strokes, resin swirls, colour tones and stone placement are never exactly identical to photos or proofs. These natural variations are part of what makes each piece original, and aren’t defects.
Cancelling an order
- Ready-to-ship items: cancel any time before dispatch for a full refund.
- Made-to-order items: cancel for a full refund any time before you approve the design proof. After approval, materials have been bought and the artist has started work, so the order can’t be cancelled.
- To cancel, email contact@indiavillageart.com with your order number as soon as possible.
Refunds
- We process approved refunds within 5 working days.
- Money goes back to the original payment method through our payment provider (Razorpay). Your bank or card issuer usually takes another 5–7 working days to show it.
- We’ll email you when the refund is issued.
International orders
Damaged and wrong-item claims are handled the same way. Change-of-mind returns from outside India aren’t accepted, because return shipping and customs usually cost more than the item. Customs duties you paid on delivery can’t be refunded by us.
Need help?
Email contact@indiavillageart.com or call +91 94346 56647 (Monday to Saturday, 10am–6pm IST). For complaints, see our Terms of Use.